GTC

Preamble / Seller’s Identity / Access to Professional and Commercial Rules (if applicable)
The preamble sets out the purpose of these general terms and conditions of sale. It also recalls that certain products offered on the website may be subject to specific terms and conditions. Furthermore, it provides access to the professional and commercial rules to which the seller adheres, if applicable.

These conditions include the following information:

Methods of reproduction and archiving of these terms and conditions
Legal notices of the Klymira website
General terms of use of the Klymira website
Essential characteristics of the goods offered
The different steps required to conclude an online contract
Technical means for identifying and correcting data entry errors
Available languages
Archiving and access procedures for the contract
Means of consulting the professional and commercial rules applicable to the seller
Legal and contractual guarantees
Delivery times, fees, and terms
Tracking of deliveries and costs of remote communication techniques
Pricing
Payment methods and security measures
Details on how to exercise the right of withdrawal
Duration of the contract and validity of prices

Last updated: 10/11/2024

Klymira is a service provided by YASU LLC
Email: contact@Klymira.com

To view the Legal Notice of the Klymira website
To view the Terms of Use of the Klymira website

These terms exclusively govern sales made through the Klymira website.
They apply to all orders placed by any consumer with full legal capacity.
Klymira is not the manufacturer of the goods sold. Product descriptions (photos, specifications, etc.) are based on supplier-provided information. However, Klymira ensures compliance with current quality and manufacturing standards.

If the product or its characteristics do not match the item received, please refer to our Refund Policy.
These general terms are presented in the French language.

Section 1 – Steps to Conclude the Online Contract

Order
Online: https://YOUR_STORE.re or www.YOUR_STORE.rem
Browse our website to select products, which will be added to your cart by clicking “Add to Cart.” At any time, you may proceed to checkout by clicking “Payment.”

Validation of the Contract
When you click “Payment,” a confirmation page appears summarizing all selected products and options. You can modify quantities or remove items, or continue by checking the boxes “I accept the GTC” and “Secure Payment.”

Verify that all information (delivery address, access codes, phone numbers, etc.) is correct. You can save your data for future purchases by checking “Save my information for next time.”

Click “Continue to Shipping Method,” then “Continue to Payment Method,” and finally “Place Order.”

After payment via our secure server (see “Payment”), a confirmation page will appear, and you will receive an email acknowledging receipt of your order.
If there is a risk of product unavailability, we reserve the right to limit orders of the same product (above 100 units).

Correction of Errors
You can correct any data entry errors at any time. If an error is detected after order submission, contact us immediately.

Section 2 – Archiving and Access to the Contract

Contracts, order forms, and invoices will be archived on a reliable and durable medium.
You may request access to these documents for any order amounting to €120 or more.

Section 3 – Legal and Contractual Guarantees

Legal Guarantees
In accordance with current French law regarding product conformity and hidden defects (see Annex 1), we will refund, repair, or replace any product that appears defective, damaged, or inconsistent with your order.
Return costs will also be reimbursed upon presentation of proof (photo, video, etc.).

Please refer to our Refund Policy for further details.

Liability
We are committed to customer satisfaction and responsible for fulfilling these terms. However, our liability cannot be engaged in cases of force majeure, unforeseeable acts of third parties, or non-compliance with foreign laws when products are delivered outside France.

Section 4 – Delivery Times, Fees, and Methods

Delivery Terms
Products are delivered to the address indicated in the order form.

Delivery Time
Products will be delivered no later than the date indicated in your confirmation email (typically 3–7 business days).
In case of delay, we will notify you promptly and provide a new estimated delivery date.

If the ordered product becomes unavailable, you will be informed as soon as possible and may receive an equivalent replacement or refund.

Delivery Fees
Delivery fees vary depending on the product.

Order Tracking
For any delivery inquiries, you may contact us via email.
We also offer a “Order Notification Service” that provides real-time updates on the status of your order (on average, one notification every two days).

Section 5 – Price

Prices are listed in euros, VAT included.
It is your responsibility to verify import and usage laws for products ordered to other countries.

Section 6 – Payment Methods and Security

We only charge your payment when your order is shipped.
You may cancel your order at any time before shipment. Once the order is handed over to the carrier, you will be notified by email.

Payment Methods
You can pay for your purchases via:

Credit cards: Visa, MasterCard, American Express, or other debit cards.
Payment is processed securely through our partner Stripe, meaning no banking data passes through our website.

Security
Payments are protected by SSL (Secure Socket Layer) encryption.
To prevent data breaches, no credit card numbers are stored on our servers.

Section 7 – Satisfaction Guarantee and Right of Withdrawal

Under French law, you have 14 days from receipt of your order to exercise your right of withdrawal, without needing to justify or pay any penalty (return shipping costs excluded).
We will refund all amounts paid within 30 days of your withdrawal.

This right does not apply to customized or unsealed audio, video, or software products.

Section 8 – Contract Duration and Price Validity

Products remain the property of Klymira until full payment is received via Stripe.
Offers and prices are valid only while visible on the website and within available stock.

Section 9 – Governing Law and Jurisdiction

These terms are governed by French law.
In case of disputes, only French courts shall have jurisdiction.

Section 10 – Contact / After-Sales Service

For any inquiries, please contact our Customer Service at: contact@Klymira.com

Section 11 – Personal Data

We collect your personal data for order management and customer relations.
In compliance with French data protection law (January 6, 1978), you have the right to access, modify, delete, or object to the use of your data.
To exercise these rights, contact our Customer Service, providing your name, email, and order reference. (See our Privacy Policy)

Annex 1 – French Consumer Code: Legal Warranty of Conformity

(Articles L211-4 to L211-14 summarizing seller obligations for product conformity and hidden defects, including consumer rights to refund, repair, or replacement.)

Annex 2 – French Civil Code: Warranty Against Hidden Defects

(Articles 1641 to 1649 detailing the seller’s liability for hidden defects making the product unfit for use or diminishing its value, and buyer’s right to refund or compensation.)

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General Terms and Conditions of Sale (GTC)